Home : All Products : Third Party : Procedures and Policies

Current Third Party Products Available: The products described in the "MapleConnect Third-Party Products" section were not created by Maplesoft. These products were created through the MapleConnect developer program by third-party developers and companies. The MapleConnect program helps developers to commercialize their intellectual property and sell the resulting products through the Maplesoft Web site and Web Store. The developer, not Maplesoft, is responsible for the product’s content and quality. Technical Support Technical Support is provided by the developer or company who created the product. The minimum support offered for each product offered on this site is 30-day installation support. Every product will also include, or have available as an option at the time of purchase, one year of technical support services via email. If an offering is listed with "Standard" technical support, this means the product includes installation support plus one year of email-based support. Additional types of support may be included for individual products. The support terms are defined in each product’s description. Each product contains an email contact for technical support questions. Please direct your support enquires to that address. Sales MapleConnect products can be purchased as downloads from the Maplesoft Web Store. Please note that for these purchases, customer contact information will be provided to the third party product developer in order for them to fulfill their support and service obligations to the user. All third-party products sold through the Maplesoft Web Store can be returned for a full refund for a period of 15 days from purchase. See the Refund Policy for details. Questions and Concerns Questions about a particular product should be sent to the contact given in the product description in the Third Party Products section of this Web site. If you are interested in contributing your own product for sale, read more about the MapleConnect program. While Maplesoft cannot take responsibility for the content or support of third-party products, if you have any concerns about intellectual property infringements, or offensive content, please contact mapleconnect@maplesoft.com.